Privacy Policy

Last updated: 8/10/2025

This Privacy Policy describes how Steady Within ("we," "our," or "us") collects, uses, and protects your personal information when you use our counseling services.

Information We Collect

• Contact information (name, email, phone number)
• Health information relevant to therapy services
• Communication records between you and our practice
• Insurance and payment information
• Appointment scheduling information

How We Use Information

We use your personal information to:

• Provide therapy and counseling services
• Communicate about appointments and treatment
• Process payments and insurance claims
• Comply with legal and ethical obligations
• Maintain accurate treatment records

Information Sharing

We do not share your personal information except in the following circumstances:

• When required by law or court order
• With your written consent
• In emergency situations to prevent harm to yourself or others
• To insurance companies for payment purposes (with your authorization)
• For consultation with other healthcare professionals (with identifying information removed when possible)

HIPAA Compliance

Our practice complies with the Health Insurance Portability and Accountability Act (HIPAA) and maintains appropriate safeguards to protect your protected health information (PHI). You have rights under HIPAA regarding your health information, including the right to access, amend, and request restrictions on the use and disclosure of your PHI.

Security

We maintain appropriate physical, electronic, and procedural safeguards to protect your information in accordance with HIPAA and Colorado state laws. This includes secure storage of physical records, encrypted electronic communications, and limited access to your information on a need-to-know basis.

Online Therapy Security

When providing online therapy services, we use HIPAA-compliant video platforms with end-to-end encryption. We do not record sessions, and all communications are secured according to healthcare privacy standards.

Your Rights

You have the right to:

• Access your health information
• Request corrections to your health information
• Request restrictions on how your information is used or shared
• Request confidential communication
• File a complaint if you believe your privacy rights have been violated

Record Retention

Treatment records are maintained for the period required by Colorado state law and professional ethical guidelines. Records are securely destroyed when retention periods expire.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

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